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About Job Titles and the hierarchy within corporate structures and in the respective IT Departments.
Each company will call the various IT positions by other names since each company’s structure will be different from one another. This will partially depend on the size of each company, the job descriptions and who the IT professionals work for and under.

Desktop Support Analyst

This person usually answers to the site support manager. They will need to have at least 3 to 5 years of experience installing/supporting PC and laptop hardware and software applications. This job will also require extensive experience with various operating systems and network connectivity. They will need a bachelor’s degree in computer science or related field and the employer may require professional certifications such as: The Help Desk Institute’s Customer Support Specialist (CSS) or Help Desk Analyst (HDA), A+ certificate, Microsoft Certified Professional (MCP) and Microsoft Certified Systems Administrator (MCSA) designations. The Desktop Support Analyst’s salary had a 3.0% increase from 2006 to 2007 and the salary range for this position is: $46,000 - $55,000.

Some responsibilities for the Desktop Support Analyst include:

Managing software licensing
Creating procedures for software upgrades
Working with vendors that provide software and hardware
Creating policies for software and hardware standardization