Networking
Database Management
Applications Development
Project Management
Technical Support

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International Placement

Corporate Legal Counsel

General Counsel
Deputy General Counsel
Chief Compliance Officer / Chief Governance Officer
Associate General Counsel
Assistant General Counsel
VP or Senior Counsel for Intellectual Property
Patent Counsel

About Job Titles and the hierarchy within corporate structures and in the respective IT Departments.
Each company will call the various IT positions by other names since each company’s structure will be different from one another. This will partially depend on the size of each company, the job descriptions and who the IT professionals work for and under.

Help Desk (Levels 1, 2 and 3)

These individuals typically report to the Technical Support Manager. They will have to have a dynamic understanding of the software and hardware they are supporting. Education and certification requirements will depend on the level of the Help Desk position they are looking at. Level 1 is an entry-level position and the individual may be required to have an Associates Degree or course completion work from a technical school. Level 2 may require a bachelor’s degree or will require from two to four years of IT related work experience. Level 3 positions will require a bachelor’s degree and four or more years of help desk experience. Level 3 will need certifications such as: The Help Desk Institute’s Customer Support Specialist (CSS) or Help Desk Analyst (HDA), A+ certificate, Microsoft Certified Professional (MCP) and Microsoft Certified Systems Administrator (MCSA) designations. The Help Desk salaries had an average increase of 0.46% from 2006 to 2007. The ranges for the various positions are from $27,000 to $56,000 depending on the level of the position in the Help Desk arena.

Some responsibilities for the Help Desk (Levels 1, 2 and 3) include:

Taking phone calls, fax, IM and email inquiries to troubleshoot software, hardware and networking problems (Simple problems for Level 1 are problems that can be resolved in a few minutes)
Resolving more complex issues that can be handled in 15 minutes or less are usually given to a Level 2 Help Desk person.
For a Level 3 situation, this person is involved in very complex issues that may require research and more analysis to offer problem resolution and prevention